Privacy Policy

Your Data Privacy Rights

Last Updated: September 17, 2025

Welcome to ZeroWaste+ (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

1. Who We Are

ZeroWaste+ is a sustainability performance platform operated by RiseUp Africa Inc., with operations in Haiti, Kenya, Rwanda, and Canada. Our mission is to help businesses track, improve, and report on their environmental and social impact.

2. Data We Collect

Personal Identification Data: Full name, email address, phone number, job title, company name.
Account & Authentication Data: Login credentials, user role, user ID.
Business & Operational Data: Sustainability metrics, waste data, packaging details, location-specific emissions data.
Technical Data: IP address, device type, browser type, access logs, cookies, and usage data.
Optional Data: Profile photo, feedback, and survey responses.

3. How We Use Your Data

To provide access to the ZeroWaste+ platform and its features.
To personalize your experience and dashboards.
To analyze usage patterns and improve the platform.
To contact you regarding updates, service changes, or support requests.
To comply with legal and regulatory obligations (e.g., data protection, sustainability reporting).

4. Legal Basis for Processing (GDPR & Local Laws)

We process personal data based on:

Consent: When you register or opt in to communications.
Contractual necessity: To deliver the services you signed up for.
Legal obligation: To comply with national or international laws.
Legitimate interest: To improve services and maintain platform security.

5. How We Store and Protect Your Data

We use secure servers with encryption (HTTPS/TLS).
Access to data is restricted based on user roles and permissions.
Data is stored in compliance with data localization rules applicable to Kenya, Rwanda, and other regions where required.
We implement regular security audits and monitoring protocols.

6. Data Sharing and Third Parties

We do not sell your personal data.

We may share data with:

Cloud service providers for hosting and storage (e.g., Firebase, Google Cloud).
Compliance partners for impact verification or sustainability certification.
Legal or regulatory authorities when required by law.

7. International Data Transfers

Where data is transferred across borders (e.g., to Canada or cloud providers in the US/EU), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or data residency settings in accordance with GDPR and African data laws.

8. Your Rights

Depending on your location (EU, Kenya, Rwanda), you may have the right to:

Access your personal data.
Correct or update inaccurate information.
Request data deletion (“right to be forgotten”).
Object to or restrict processing of your data.
Withdraw consent at any time.
Lodge a complaint with a data protection authority (DPA).

9. Data Retention

We retain data for as long as necessary to provide services or meet legal requirements. When data is no longer required, it is securely deleted or anonymized.

10. Cookies and Tracking Technologies

We use cookies to enhance user experience, measure analytics, and remember user preferences. You can manage your cookie preferences through your browser settings.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors without verified parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last Updated” date. We encourage you to review this page regularly.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, you can contact us at:

Email: [email protected]
Address: RiseUp Africa Inc. – Kigali, Port-au-Prince, Nairobi, Toronto